When your coordinators are on another line, the next caller still gets answered.
Today that caller waits on hold or reaches voicemail, and a potential participant who can't get through may not call back. Anyone who looks you up first finds an error page: integrium.com has been suspended, and its security certificate expired in December 2024.
- Answer calls that arrive while your line is busy or after hours, on the number you already have.
- Take each caller's name, callback number and reason for calling, and answer logistics questions from text you approve.
- Book screening and study visits into your existing calendar.
- Hand anything clinical (symptoms, adverse events, eligibility) straight to the coordinator you name.
- Put integrium.com back up with your new address.
Plus 2 more, below: a text back to anyone who hangs up before an answer, and a weekly and monthly report.
Each row links to the detail.
- F1FoundCalls that arrive while the line is busy or closed go to voicemail.From your team. The free week measures how many.
- F2Foundintegrium.com says "This site has been archived or suspended."Checked October 13. Most browsers show a certificate warning before that.
- F3FoundBusiness listings still show the Tustin address.Craft and Datanyze both list 14351 Myford Rd.
- 01FlowA busy or after-hours call is answered, sorted, then booked or handed to a person.The call path in six steps.
- 02InclusionThe desk handles logistics, scheduling, callbacks and sponsor messages.Six inclusion criteria.
- 03ExclusionIt never handles clinical questions, eligibility, adverse events or consent.Six exclusion criteria, and where those calls go.
- 04DataCall data is handled as PHI from the first call.BAA, redaction, encryption, retention you set.
- 05MeasuresYou see every call, every week.Weekly text, monthly report, full call log.
- 06WebsiteThe website comes back with your new address.What $1,000 a year covers, and what it doesn't.
- 07StartYour part is one 30-minute call, then seven free days.Four steps, and what we need from you.
- 08PricingEvery dollar for year one and year two.Line by line, overage, and the step-up plan.
- 09TermsMonth to month, with a 60-day guarantee.What we promise, and what we don't.
- MMethodHow we checked, and what we couldn't see.Sources and gaps.
Calls that arrive while the line is busy or closed go to voicemail.
Your team told us that when a coordinator is on one call, the next caller waits on hold or reaches voicemail. After hours, every call reaches voicemail. Booking a visit or asking a simple question can turn into an afternoon of phone tag.
A potential participant who can't get through may not try again, and a referring physician's office may not wait. We can't see how many calls this is today. The free week counts them.
Should beEvery call is answered, and anything the desk can't handle reaches a person you name.
Back to the indexintegrium.com says "This site has been archived or suspended."
Most visitors never get that far. The site's security certificate expired on December 6, 2024, so browsers stop them at a warning first. A sponsor, a referring physician or a potential participant who looks Integrium up before calling finds an error.
Should beA working site with your new address, phone, hours and what you do.
Back to the indexBusiness listings still show the Tustin address.
Craft and Datanyze both list 14351 Myford Rd Ste B, Tustin. We didn't check every directory. Your new address goes on the website and into the desk's answers on day one.
Updating third-party listings isn't in this scope. We can list the ones that need it.
Should beCallers hear the right address, and the site shows it.
Back to the indexA busy or after-hours call is answered, sorted, then booked or handed to a person.
A call comes in
On your main line. Same number. Your team still takes every call they can.
The line is busy, or it's after hours
That call forwards to the desk instead of voicemail.
The desk answers
It says it's Integrium's automated line and asks how it can help.
It sorts the call
Logistics, scheduling, a message, or something a person needs to take.
It books, answers or hands off
See the two outcomes below.
It logs the call
Who called, what it was about, what happened, and any callback owed.
Visit booked, or question answered
Visits go into your calendar. Questions are answered only from text you've approved.
Transferred to the person you name
Clinical questions, adverse events, eligibility, or an upset caller. If nobody picks up, it's flagged urgent and sent to your on-call contact.
If a caller hangs up before anyone answers, they get a text with a way to book or ask for a callback.
Back to the indexThe desk handles logistics, scheduling, callbacks and sponsor messages.
- I1Hours, the new address, directions and parking.
- I2What a screening or study visit involves, using only text you approve.Any description of a study uses your IRB-approved recruitment language, word for word.
- I3Booking, rescheduling and cancelling visits in your existing calendar.
- I4Callback requests: name, number, best time and reason for calling.
- I5Calls from sponsors, CROs and vendors: a message routed to the right person.
- I6Interest in a current study: contact details taken for a coordinator to follow up.
It never handles clinical questions, eligibility, adverse events or consent.
- E1Medical advice, or any answer about symptoms or medications.
- E2Eligibility decisions and pre-screening questions.If your IRB approves a pre-screen script later, that's a separate scope.
- E3Adverse events or side effects: transferred to the person you name right away.If nobody answers, the call is flagged urgent and sent to your on-call contact.
- E4Informed consent discussions.
- E5Questions about a participant's records, results or study payments.
- E6An upset caller, at any point. A person takes it.
A call that meets none of the inclusion criteria goes to a person or becomes a callback. The desk doesn't guess.
Back to the indexCall data is handled as PHI from the first call.
The desk collects a name, a callback number, the reason for calling, and the visit time if one is booked. It asks no clinical questions. Callers sometimes say which study they're calling about, so we treat the call log as protected health information anyway.
- A business associate agreement between Integrium and Monolith3, and one with the voice platform we run on, signed before the first live call.
- Identifiers are redacted from the voice platform's stored transcripts. Your call log keeps only what your team needs to call back.
- Encrypted in transit and at rest.
- Recordings are off, or deleted on the schedule your compliance lead sets.
- Before go-live, your compliance lead reviews storage, access and retention with us.
You see every call, every week.
- Weekly text. Calls answered, visits booked, calls handed to staff.
- Monthly report. The same three, plus minutes used out of 300 and callers texted back.
- Call log. Every call, what it was about, what happened, and any callback owed.
The free week is your baseline. It shows how many calls arrive while the line is busy or closed, before you pay a monthly fee.
Back to the indexThe website comes back with your new address.
- A clean, basic site: who Integrium is, your therapeutic areas, the new address, phone and hours.
- A contact form that reaches your team.
- A valid security certificate and hosting.
- Small text edits through the year.
- Study listing pages or recruitment ads that need IRB review.
- Changes to third-party listings.
- We quote either one separately if you want it.
Your part is one 30-minute call, then seven free days.
- Step 1
Setup call, 30 minutes
Hours, visit types, your approved text and recruitment language, who takes escalations, and a compliance contact.
- Step 2
We configure and test
Busy and after-hours forwarding, the calendar connection, and test calls with your team listening. Setup is paid before go-live. Live within 7 days of the call.
- Step 3
Seven days free
It runs on real calls. Every call is in your log.
- Step 4
Day eight
It turns off unless you keep it. Keep it, and the first month is billed.
- Your main line number and calendar access.
- Your approved FAQ and IRB-approved recruitment text.
- Escalation and on-call names.
- A compliance contact.
- Nothing day to day. No new app.
- Bookings land in the calendar you already use. If we can't connect to it, we tell you before setup.
Every dollar for year one and year two.
| Line | Year one | Year two |
|---|---|---|
| Setup, once | $497 | None |
| Call desk, monthly | $497 | |
| First-year discount | $2,364 saved | None |
| Website, yearly | $1,000 | $1,000 |
| Year, all in | $5,097 | $6,964 |
- Due in the first month: $1,797. That's setup and the website before go-live, then the first monthly fee on day eight.
- 300 minutes of calls a month are included. Past that, 45 cents a minute.
- Need more room? The $600-a-month plan adds minutes and five-minute replies to web forms and texts. We suggest it only if you're going over.
Month to month, with a 60-day guarantee.
- In your first 60 days on the phones, if the visits we book aren't worth more than what you've paid us, we refund it.
- You own what we set up. Month to month. Stop any time.
- The team answers for it. You reach a person, not a ticket queue.
- More enrollment. We'll show you calls answered and visits booked. What they're worth to a study, you know better than we do.
- How many calls you miss today. We can't see that yet. The free week will show it.
How we checked, and what we couldn't see.
- On October 13, 2026 we requested integrium.com and www.integrium.com. Both return HTTP 410 (Gone) with the message "This site has been archived or suspended."
- The certificate the site serves is issued to another domain (*.bypronto.com) and was valid from November 6, 2023 to December 6, 2024.
- Address: the Craft and Datanyze company listings.
- What we couldn't see: your call volume, how many calls reach voicemail today, your calendar system, and your new address.
Reply with your main line number and who takes escalations.
We'll book the 30-minute setup call. The first seven days on real calls are free.
info@monolith3.studio